The odds of winning depend on the game you play, as the probability ratio varies. For instance, your odds of winning at poker are different from your chances of hitting the jackpot when playing video slots. To help you understand these odds, many games will list the probability ratio.

Every game in our library is powered by certified Random Number Generators that are independently verified by trusted third-party institutions in charge of ensuring provable fairness. In addition, holyspin.com complies with regulations stipulated by numerous licensing organizations and Casino verification associations. Notably, we are approved by the Curacao license regulation which explicitly forbids any alteration of the games to the detriments of players.

Holyspin.com monitors for suspicious activity and runs anti-fraud checks on all transactions and payments to comply with regulations and protect your account. To do this, we require specific documents in line with Know Your Customer (KYC) norms. We appreciate you working with us on these steps.

Holyspin.com employs the highest security protocols to protect user information from unauthorised access. As per numerous regulations, we never share data with third parties.

If you’re experiencing technical difficulties while accessing our website, please contact our Support team at [email protected] for assistance. We will do our best to resolve any issues you may encounter.

Yes, you can claim the bonus in your preferred cryptocurrency.

Yes, you can access holyspin.com from your mobile phone or tablet. Our casino is completely optimized for mobile use, supporting both iOS and Android systems. You can also download our app at https://www.holyspin.com/en/mobile-app for quicker access.

During the withdrawal process, we will request documentation to verify your identity and help protect your account.

The required documents are: Identity Proof, Address Proof, Payment Proof.

In case of any difficulties, please reach out to our Support team at [email protected] or Live Chat.

At HolySpin, once your withdrawal request is approved by our team, it is immediately forwarded to the payment provider for processing. Withdrawals may take up to 5 business days to reach your account or wallet, depending on the payment method and processing times.

You can upload your documents by clicking More on the left-hand side of the page, choosing Profile, then Verification. Keep in mind that you must make at least one deposit before submitting them. If you need any help, contact us at [email protected]

No, each player is only permitted one account with us. Opening multiple accounts under the same identity may result in suspension or closure. If you have any difficulty signing in or accessing your Holyspin Casino account, reach out to us at [email protected] instead of opening a duplicate profile.

If you notice any unusual activity, try changing your password right away and kindly contact our support team at [email protected]. They will help secure your account and look into what happened.

Two-factor authentication (2FA) adds an extra layer of security by requiring a verification code along with your password when you log in. This code may be sent to your phone or email, keeping your account safe even if someone else gets your password.

First, check your spam, junk, or promotions folders, as confirmation emails can sometimes end up there. If it hasn't arrived after a few minutes, double-check that you entered your email address correctly during registration. If you still can't find it, please contact our customer support team at [email protected] for help.

Your email address cannot be changed after verification. When setting up your account, please make sure you use a secure, permanent email address.

Yes, most details like your address or phone number can be updated in your account settings. Changes to sensitive information, such as your name or date of birth, usually require manual verification by our support team.

Lost or forgotten passwords can be reset immediately on the Forgot Password page. If you have any issues, our customer support team is available 24/7 to help via Live Chat or email at [email protected]

Before your account is closed, we will make sure any remaining balance is paid out to you. Our support team will guide you through this as part of the closure process.

We’ll always understand if you want to close your account, and we never pressure any player to keep an account open. Any type of account closure request should be sent to [email protected]. Please ensure that the email request includes the reason for the account closure. Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.

Yes, you can reopen your account by contacting us at [email protected]. Depending on why it was closed, you may need to provide more details, verify your identity, or clear Responsible Gaming checks before we can restore your access.

We want you to enjoy your experience with us. If you are unhappy with our products, services, or player support for some reason, please let us know. To help us resolve it quickly, please share your helpdesk ticket number, a short summary of the issue, and what you would like us to do. You can contact us by email at [email protected]

To view your past transactions, click your Account Menu in the top-left corner and select Transaction History. You can filter your view using these options:
All - See both deposits and withdrawals.
Deposit - See only your deposits.
Withdrawal - See only your withdrawals.

Using another person's banking information and details for deposits and withdrawals on your player account is not allowed. It is mandatory that any payment method you choose is registered in your name. Corporate cards and business bank accounts cannot be used; however, shared bank accounts or cards are permitted as long as your name is registered as one of the owners of the payment method. For more help, you can email us at [email protected]

We don't charge any fees for deposits or withdrawals. That said, your bank, payment provider, or the cryptocurrency network itself may apply its own fees.

Deposit limits vary by payment method and are listed for each option. To view them, open the Deposit page in your account via the button in the top-right corner of your screen, choose Deposit, and select your preferred payment method. You will see the specific limits displayed below the Amount field. The minimum deposit amounts are 10 EUR, 20 CAD, 20 AUD, and 20 NZD.

Each deposit must be wagered 3x before withdrawal.

Maximum withdrawal limits:

Per transaction: C$1,000
Per 24 hours: C$1,000
Per week: C$5,000
Per month: C$15,000

Yes, you may cancel a withdrawal request as long as it hasn't been processed yet. Once it's been approved and sent, the transaction can no longer be reversed.

1) Log in to your HolySpin account.

2) Click Deposit in the top right corner on desktop, or the bottom right on mobile.

3) Select Buy Crypto and follow the steps to complete your transaction with a credit card.

4) As soon as it goes through, the purchased crypto will be automatically added to your account in the currency you chose.

Winnings from your bonus money must be wagered 45 times before they can be withdrawn as real money. If you request a withdrawal before completing this wagering, the bonus winnings will be forfeited. To see details on other bonus offers, please check the Bonus Terms and Conditions.

Free Spins are a type of bonus we give our guests, that mean you can play a certain number of spins on a specific game without needing money in your account. Some can be activated every time you deposit, while others are completely free, this can be found in the description of the bonus you wish to take up. Any money earned with these free spins can be withdrawn, it is subject to a Wagering Requirement.

Some bonuses will be referred to as a Deposit bonus, these usually state that up to a certain amount deposited holyspincasino.com will match it in accordance to a specific %. For example, a 100% up to 1BTC bonus will match a deposit of 1BTC with 1 BTC in bonus money. Bonus money acts just like normal money with only a few caveats. Bonus money must be wagered before it can be withdrawn, each bonus specifies the wagering requirements. In addition, some games cannot be played with bonus money.

Our VIP Program is designed exclusively for our top players. Holyspin.com offers personalized perks including cashback, Free Spins, deposit bonuses, and other special rewards. You will receive a dedicated VIP manager who will personally look after your own gaming preferences. Our team will contact you via email as soon as you qualify for the program.

Yes, most of our slot games can be tried in demo mode using virtual credits, so you can test them out before wagering real money. Live games, however, require real-money play since they run with an actual dealer in real time.

We encourage our players to gamble responsibly and stay within their limits. You can also reach out to our customer support team, and we will turn on self-exclusion for you once we receive your written permission.
For more information, please also visit our Responsible Gaming page.

We operate under a Curaçao gaming license, which allows us to offer our games to players internationally. Online gambling regulations vary by province in Canada, so we'd encourage you to check the specific rules in your province before playing.

You must be at least 18+ years old to create an account with us. Individuals who have not reached that age are considered underage and are not allowed to participate in gambling. Accepting our Terms and Conditions confirms that you are 18+ years old.We will request you verify your age by providing a copy of your identity document.

Yes, our support team is available in multiple languages to assist our players.

Your bet or any decision made at the table may be rejected for several reasons.Perhaps your bet was not placed in time, there may have been insufficient funds in your account at that time, or you may have experienced poor server connectivity while placing your bet.Your bet or decision will only be valid after you get a pop-up confirmation on your screen.

Whenever a dealer mistake is noticed, the on-duty pit boss is called to the table immediately to assess the situation.

If the issue can be resolved, the game round will continue as normal. If the pit boss cannot resolve the issue or the mistake has a significant impact on the game, all bets from the affected round will be voided and refunded.

If you lose your connection while playing a live game, the game will continue and cannot be paused or stopped. If you are unable to reconnect, your bet will be treated as a "stand."

You can review your bet and the resulting outcome at any time in your Casino History.